Cancel/Change Order

We understand that customers may occasionally need to update or cancel an order after completing a purchase. Our goal is to make the process as simple and convenient as possible while ensuring orders can be prepared and shipped efficiently.

This Cancel / Change Order Policy explains how order updates, cancellation requests, shipping information changes, refunds, and replacement requests are handled. Please review the following information carefully to understand what options may be available depending on your order status.

1. Order Changes

We understand that customers may need to make changes after placing an order, such as updating product details, correcting information, or reviewing order selections.

If you need to request an order change, please contact our support team as soon as possible after completing your purchase. We will review your request and determine whether the order can still be updated before processing begins.

Available changes may depend on the current status of your order, product availability, and whether the package has already entered the shipping process.

Once an order has been prepared or shipped, changes may no longer be possible. In these situations, customers may need to follow the return process after delivery if the order qualifies.

2. Cancellation Window

Cancellation requests should be submitted as soon as possible after an order has been placed.

Orders may be eligible for cancellation before they enter processing or shipment preparation. Because we begin preparing orders quickly, the available cancellation period may be limited.

To request a cancellation, please provide your order information and contact our support team promptly. We will review the order status and confirm whether cancellation is possible.

If your cancellation request is approved, the order will not continue through fulfillment and any applicable refund process will begin.

3. Processed Orders

Once an order has been processed, packed, or transferred to the shipping carrier, changes and cancellations may no longer be available.

Processing begins when our team verifies order details, prepares products, and organizes the shipment for delivery.

If an order has already entered this stage, we recommend waiting until delivery and reviewing available return options if the product is not suitable.

Our team works quickly to prepare orders, so contacting us early provides the best opportunity for assistance.

4. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout. Please carefully review your name, delivery address, and contact details before completing your purchase.

If you notice incorrect shipping information after placing an order, please contact us immediately. We will make reasonable efforts to update the information before the order is processed.

Once an order has been shipped, we may not be able to change the delivery address. Additional solutions may depend on the carrier status and available delivery options.

Orders delayed or returned due to incorrect customer-provided information may require additional assistance before a resolution can be provided.

5. Refunds

When an approved cancellation request is completed before order processing, refunds will be issued through the original payment method used during checkout.

Refund processing begins after cancellation approval. Customers should allow time for the payment provider to complete the transaction.

Approved refunds are generally processed within 10 business days. The time required for funds to appear in your account may vary depending on your payment provider.

For orders that have already shipped, refund eligibility will be reviewed according to our Return & Refund Policy.

6. Replacement Orders

In certain situations, customers may request a replacement order instead of a refund. Replacement requests may be considered for issues such as receiving an incorrect item or receiving a product affected by shipping damage.

Each replacement request is reviewed individually based on order information, product condition, and available inventory.

If a replacement is approved, our support team will provide instructions regarding the next steps and expected processing timeline.

Replacement availability depends on product stock and the details of the specific order situation.

7. Customer Responsibilities

Customers can help ensure a smooth order experience by reviewing all information carefully before submitting payment.

Customer responsibilities include:

• Providing accurate shipping and contact information.
• Reviewing product selections before completing checkout.
• Contacting support quickly when changes or cancellations are needed.
• Monitoring order updates and tracking information after shipment.
• Following return instructions when a delivered order requires further assistance.

Providing complete and accurate information helps us process orders efficiently and reduce unnecessary delays.

8. Contact Us

If you need to change an order, request cancellation, update shipping information, or ask questions about your purchase, our customer support team is available to assist you.

Email: support@renliba.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Address: 465 Bkld Hls Dr, Manchester, CT 06042, United States