Payment Methods

We want every checkout experience to be simple, secure, and convenient. This Payment Methods page explains the available payment options, how transactions are processed, how payment information is protected, and what customers can expect during the purchase process.

Before completing an order, customers can review payment details, confirm billing information, and select an available payment method that works best for their purchase.

1. Accepted Payments

We currently accept the following payment method to provide customers with a reliable and convenient checkout experience:

Available payment options may be displayed during checkout based on order details, location, and payment availability.

2. Payment Security

Protecting payment information is an important part of creating a safe shopping environment. Payment transactions are processed through secure systems designed to help protect sensitive payment details during checkout.

We do not directly store complete payment account information. Payment providers handle transaction processing using their own secure payment systems.

Customers should always ensure they are using a secure device and network when entering payment information online.

If you notice any unusual activity related to your payment account, please contact your payment provider immediately.

3. Order Verification

Before an order is completed, payment and order details may be reviewed to help ensure accuracy and prevent processing issues.

Order verification may include checking:

• Payment authorization status.
• Billing information accuracy.
• Order details and selected products.
• Customer contact information.

In some situations, additional verification may be required before an order can move forward. This helps maintain a reliable purchasing experience for all customers.

4. Failed Payments

Occasionally, a payment may not be completed successfully due to incorrect payment information, payment provider issues, insufficient funds, or other transaction-related problems.

If a payment fails, customers should:

• Review the entered payment information.
• Confirm that the selected payment method is active.
• Try completing the transaction again.
• Contact the payment provider if the issue continues.

Orders cannot be processed until payment has been successfully completed and confirmed.

5. Refund Payments

When a refund is approved, it will be issued back through the original payment method used during checkout.

Refund processing begins after approval and may require additional time for the payment provider to complete the transaction.

Refund Type	Processing Time
Approved Refund	Within 10 business days

The time required for funds to appear in your account may vary depending on the payment provider and financial institution.

6. Billing Information

Customers are responsible for providing accurate billing information during checkout. Correct billing details help prevent payment delays and verification problems.

Please carefully review the following information before completing your order:

• Full name associated with the payment method.
• Billing address information.
• Payment account details.
• Contact information for order communication.

Incorrect billing information may result in payment delays or unsuccessful transactions.

7. Currency

All product prices, checkout totals, and payment amounts are displayed in the currency available through our online store checkout system.

Customers should review the final order total before completing payment to confirm the purchase amount.

Any currency conversion or additional charges applied by payment providers or financial institutions are handled according to their own terms and services.

8. Taxes

Applicable taxes may be calculated and displayed during checkout based on order details and the information provided during purchase.

Customers will have the opportunity to review the final order amount, including any applicable charges, before completing payment.

9. Frequently Asked Questions

What payment method is available?

We currently accept Shop Pay as a payment option during checkout.

When is payment charged?

Payment is processed when your order is completed and successfully authorized.

Why was my payment declined?

Payment declines may occur due to incorrect information, provider restrictions, or other transaction issues. Please verify your details and try again.

Can I change my payment method after ordering?

Payment method changes may not always be possible after an order has been submitted. Please contact our support team as soon as possible if assistance is needed.

How are refunds issued?

Approved refunds are returned through the original payment method used during checkout.

10. Contact Us

If you have questions about payment methods, transaction issues, refunds, or checkout assistance, our support team is available to help.

Email: support@renliba.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Address: 465 Bkld Hls Dr, Manchester, CT 06042, United States