Shipping Policy

We want every order experience to feel simple, reliable, and enjoyable from the moment you complete your purchase until your package arrives at your door. This Shipping & Delivery information explains how orders are processed, shipped, tracked, and handled throughout the delivery process.

Our goal is to provide clear expectations regarding preparation times, shipping costs, delivery schedules, and solutions for common delivery situations. We carefully prepare each order and work with trusted shipping carriers to help ensure your purchase reaches you safely and efficiently.

1. Order Processing

After your order is successfully placed, our team begins preparing your items for shipment. Orders are reviewed, verified, and carefully packed before being handed over to the shipping carrier.

Our standard handling time is 1 business day. Orders are generally prepared from Monday through Friday. Processing time allows us to confirm order details, inspect products, and ensure your package is properly prepared for transportation.

Once your order has been shipped, you will receive tracking information when available so you can follow your package journey.

2. Shipping Time

After processing is completed, your order will enter the shipping stage. Delivery times may vary depending on the destination, carrier operation, weather conditions, and other transportation factors.

3. Shipping Cost

We provide a simple shipping option designed to make checkout easier and more transparent. Shipping charges are calculated as a flat rate and are displayed during checkout before payment is completed.

4. Delivery Time

Delivery time begins after your order has been processed and shipped. Estimated arrival times are provided as a general guide and may change depending on carrier conditions.

5. Cut-off Time

Orders placed before 5:00 PM (EST), Monday – Friday will be reviewed for processing according to our normal schedule. Orders submitted after the cut-off time, on weekends, or during holidays may begin processing on the next available business day.

6. Shipping Carriers

We work with reliable delivery providers to help transport your orders safely. Depending on availability and destination, shipments may be delivered through:

• USPS
• UPS
• FedEx

7. Tracking Orders

Once your order has shipped, tracking details will be provided when available. You can use the tracking information to monitor shipment progress and estimated delivery updates.

Please allow some time for tracking information to become active after the package has been collected by the carrier.

8. Delivery Delays

While we work hard to ensure timely delivery, unexpected situations may occasionally affect shipping schedules. Delays may occur due to severe weather, transportation issues, carrier volume, or other circumstances outside our control.

If your package experiences an unusual delay, please contact our support team and we will assist you with available shipment information.

9. Lost Packages

If tracking information shows that your package has not arrived within the expected timeframe, please contact us for assistance. We will review the available shipping details and help determine the next appropriate steps.

10. Incorrect Address

Customers are responsible for providing accurate shipping information during checkout. Please carefully review your address before completing your purchase.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will do our best to assist before the order is shipped.

11. Returned Packages

Packages returned due to incorrect addresses, unsuccessful delivery attempts, or other customer-related delivery issues may require additional assistance before being shipped again.

Please contact our support team if your package is returned so we can help review the available options.

12. Damaged Deliveries

We carefully package every order before shipment. If your package arrives damaged, please contact us with details about the issue so our team can review the situation and provide assistance.

13. International Shipping

International shipping is currently not available. We only provide shipping services within supported domestic delivery areas at this time.

14. Order Changes

If you need to update order information, please contact us as soon as possible after placing your order. We will try to accommodate requests before the order enters the shipping process.

15. Order Cancellation

Cancellation requests must be submitted as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

16. Contact Us

If you have any questions regarding shipping, delivery status, or your order, our customer support team is available to assist you.

Email: support@renliba.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Address: 465 Bkld Hls Dr, Manchester, CT 06042, United States