Frequently Asked Questions

We understand that customers may have questions before placing an order, during the shopping process, or after receiving their purchase. This FAQ page provides helpful answers about orders, payments, shipping, returns, refunds, products, and customer support.

Our goal is to make every part of your shopping experience simple, clear, and convenient. If you cannot find the answer you are looking for, our support team is always available to provide additional assistance.

1. How can I place an order?

To place an order, browse the available products, select your preferred item, add it to your shopping cart, and continue to checkout. During checkout, review your product selections, shipping information, and payment details before completing your purchase.

After your order is successfully submitted, you will receive confirmation information regarding your purchase.

2. Can I change my order after placing it?

If you need to make changes to your order, please contact our support team as soon as possible. We will review your request and determine whether changes can still be made before the order enters processing.

Once an order has been prepared or shipped, changes may no longer be available.

3. Can I cancel my order?

Cancellation requests should be submitted as quickly as possible after purchase. Orders may only be cancelled before they enter the processing or shipment preparation stage.

If an order has already been processed or shipped, cancellation may not be possible and customers may need to follow the return process after delivery.

4. What payment methods are accepted?

We currently accept Shop Pay as a payment option during checkout. Available payment options may be displayed based on checkout availability and order information.

Customers should ensure their payment information is accurate before completing the transaction.

5. Is my payment information secure?

Payment security is important to us. Transactions are processed through secure payment systems designed to protect customer payment details.

We do not directly store complete payment account information. Payment providers handle transaction processing through their secure systems.

6. Why did my payment fail?

Payments may fail due to incorrect payment information, provider restrictions, insufficient funds, or temporary transaction issues.

Please review your payment details and try again. If the problem continues, contact your payment provider or our support team for assistance.

7. How long does order processing take?

Orders are typically processed within 1 business day after payment confirmation.

Processing includes order verification, product preparation, and shipment arrangement before the package is handed to the shipping carrier.

8. How long does shipping take?

Shipping usually takes approximately 2–6 business days after the order has been processed.

Delivery times may vary depending on destination, carrier operations, weather conditions, and other transportation factors.

9. What is the shipping cost?

10. When will my order be shipped?

Orders are prepared after payment confirmation and normally ship after the processing period is completed.

Orders placed before the daily processing deadline may begin preparation sooner.

11. What is the order cut-off time?

The order cut-off time is 5:00 PM (EST), Monday – Friday. Orders placed after this time may begin processing on the next business day.

12. How can I track my order?

Once your order has been shipped, tracking information will be provided when available. Customers can use the tracking details to monitor shipment progress.

Tracking updates may take some time to appear after the package has been accepted by the carrier.

13. Which shipping carriers are used?

Orders may be delivered through reliable carriers including USPS, UPS, and FedEx.

The available carrier may vary depending on shipment details and delivery location.

14. Can I change my shipping address?

If you notice an incorrect shipping address, contact our support team immediately. We will try to update the information before your order is processed.

Once the order has shipped, address changes may no longer be possible.

15. What if my package is delayed?

Delivery delays may occur due to carrier operations, weather conditions, high shipping volume, or unexpected transportation issues.

We recommend checking tracking updates first and contacting our support team if additional assistance is needed.

16. What is your return period?

Customers may request a return within 30 days after receiving their order, provided the item meets the return requirements.

Please contact our support team before sending any return items.

17. How long do refunds take?

Approved refunds are processed within 10 business days. The time required for funds to appear in your account may depend on your payment provider.

18. What products do you sell?

We offer a selection of stylish and practical bags, including shoulder bags and travel bags designed to support everyday use and different lifestyles.

19. What if I receive a damaged or incorrect item?

If your order arrives damaged or you receive an incorrect product, please contact our support team with your order details and relevant information.

We will review the situation and provide assistance based on the specific circumstances.

20. How can I contact customer service?

Our customer support team is available to answer questions about orders, products, payments, shipping, returns, and other concerns.

Contact Us

If you need additional assistance, please contact our support team.

Email: support@renliba.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Address: 465 Bkld Hls Dr, Manchester, CT 06042, United States