Privacy Policy

Protecting your personal information is an important part of providing a safe and reliable shopping experience. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit our website, browse products, place orders, or communicate with our support team.

We are committed to handling customer information responsibly and providing transparency about how information supports our website operations, order processing, customer service, and overall shopping experience.

1. Information We Collect

When you visit our website or complete a purchase, we may collect certain information needed to provide our services and improve your shopping experience.

The types of information we may collect include:

• Contact information such as your name, email address, and shipping details.
• Order information including purchased products, transaction details, and order history.
• Communication information when you contact our customer support team.
• Website usage information such as browsing activity, device information, and interaction with website features.

We only collect information that is reasonably necessary to operate our website, process orders, provide customer support, and improve our services.

2. How We Use Information

Information collected from customers helps us provide a better and more efficient shopping experience.

We may use customer information for purposes such as:

• Processing and fulfilling orders.
• Confirming purchases and providing order updates.
• Responding to customer questions and support requests.
• Improving website performance, products, and customer experience.
• Preventing unauthorized activities and maintaining website security.
• Communicating important information related to purchases or services.

We do not use customer information in ways unrelated to providing and improving our services.

3. Cookies

Our website may use cookies and similar technologies to improve website functionality and provide a more personalized browsing experience.

Cookies are small data files stored on your device that help websites remember preferences, understand visitor activity, and improve performance.

Cookies may help us:

• Remember items added to your shopping experience.
• Understand how visitors interact with our website.
• Improve website navigation and functionality.
• Provide a smoother online shopping experience.

You may adjust cookie settings through your browser preferences. However, disabling certain cookies may affect some website features.

4. Marketing Communications

With appropriate permission, we may send customers updates, promotional information, product announcements, or other marketing communications that may be relevant to their interests.

Customers may choose to stop receiving marketing messages by following the unsubscribe instructions included in promotional communications.

Even if you stop receiving marketing messages, we may still send important service-related communications regarding orders, transactions, or customer support requests.

5. Payment Information

Payment information is handled through secure payment processing services designed to protect transaction details.

We do not directly store complete payment information such as full payment account details. Payment providers process transactions securely according to their own systems and procedures.

Available payment methods may include:

• PayPal

Customers should ensure that payment information provided during checkout is accurate and authorized for use.

6. Security

Protecting customer information is a priority. We use reasonable safeguards designed to help protect information from unauthorized access, misuse, or disclosure.

While we take appropriate steps to protect customer data, no online system can guarantee complete security. Customers are encouraged to use secure devices, protect account information, and avoid sharing sensitive details through unsecured channels.

We continuously review our website practices to support a safer shopping environment.

7. Data Retention

We retain customer information only for as long as necessary to support business operations, complete transactions, maintain records, provide customer service, and improve our services.

The length of time information is stored may depend on the type of information, the purpose for collection, and operational requirements.

When information is no longer needed, reasonable steps may be taken to remove or securely handle the data.

8. Third-party Services

We may use trusted third-party services to support website operations, payment processing, analytics, shipping, customer communication, and other business functions.

These service providers may process information only as needed to perform their specific services.

Third-party platforms may have their own privacy practices and policies. We recommend reviewing their information handling practices when using external services connected to our website.

9. Children's Privacy

Our website is intended for customers who can make purchases independently and provide valid information during the shopping process.

We do not intentionally collect personal information from children without appropriate involvement from a parent or guardian.

If you believe that information has been provided by a child unintentionally, please contact us so we can review and address the situation appropriately.

10. Changes

We may update this Privacy Policy from time to time to reflect changes in our services, website features, or information practices.

Any updates will be posted on this page with a revised update date. Customers are encouraged to review this information periodically to stay informed about how their information is handled.

11. Contact Us

If you have questions about this Privacy Policy, your personal information, or our data practices, our support team is available to assist you.

Email: support@renliba.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Address: 465 Bkld Hls Dr, Manchester, CT 06042, United States