Return & Refund Policy

We want every customer to feel confident and satisfied with their purchase. If your order does not meet your expectations, our return and refund process is designed to provide a clear and simple experience.

This Return & Refund information explains the requirements for requesting a return, how returned items are reviewed, refund processing times, and how we handle different situations such as damaged products, incorrect items, or exchange requests.

1. Eligibility

Customers may request a return within 30 days from the date the order is delivered. To qualify for a return, items must meet the return requirements described in this policy.

We recommend reviewing your purchase carefully when it arrives. If you believe there is an issue with your order, please contact our support team as soon as possible so we can assist you with the next steps.

Returns must be requested within the applicable return period. Requests submitted after this timeframe may not be eligible for approval.

2. Return Conditions

To ensure a smooth return process, returned products should meet the following conditions:

• Items must be unused and in original condition.
• Products should include original packaging, tags, and included accessories when applicable.
• Items must not show signs of wear, washing, damage, or alteration.
• Customers should provide order details when submitting a return request.

Products that do not meet these conditions may not qualify for a refund or may require additional review before a final decision is made.

3. Non-returnable Items

Certain items may not be accepted for return when they cannot be restored to their original condition. Examples may include:

• Products that have been used, worn, washed, or modified.
• Items returned without original packaging or required components.
• Products damaged due to customer handling after delivery.

If you are unsure whether your item qualifies for a return, please contact our support team before sending the product back.

4. Return Process

To begin a return request, please contact our customer support team with your order information and details about the reason for the return.

Our team will review your request and provide instructions for the next steps if your return is approved.

Please do not send items back before receiving return instructions. Unauthorized returns may cause delays in processing.

Customers are responsible for ensuring returned packages are properly prepared and securely packaged to prevent damage during transportation.

5. Inspection

Once a returned item arrives, our team will inspect the product to confirm that it meets the return requirements.

The inspection process allows us to verify the condition of the item and ensure that the return request matches the information provided during the return process.

After the inspection is completed, we will confirm whether the return has been approved and proceed with the appropriate resolution.

6. Refund Timeline

Approved refunds are processed within 10 business days after the returned item has been received and inspected.

Processing times may vary depending on payment providers and financial institutions. Once a refund has been issued, the time required for funds to appear in your account may depend on your payment method.

7. Refund Method

Refunds will be issued through the original payment method used during checkout.

Customers who completed payment through PayPal will receive approved refunds back to the applicable PayPal account.

Please ensure your payment account information remains accessible so you can receive any approved refund successfully.

8. Late Refunds

If you have not received your refund after the expected processing period, please first check your payment account and transaction history.

If the refund is still not visible, please contact your payment provider for additional information. You may also contact our support team so we can help review the refund status.

9. Damaged Items

We carefully prepare and package orders before shipment. However, if your item arrives damaged, please contact us as soon as possible with details about the issue.

Providing information about the damage helps our team review the situation and determine the best available solution.

Please keep the original packaging and product condition until the issue has been reviewed.

10. Wrong Items

If you receive an incorrect item, please contact our support team with your order details and information about the product received.

We will review the information provided and assist with the appropriate resolution to help correct the order issue.

11. Exchanges

We understand that customers may sometimes need a different item. Exchange requests can be reviewed based on product availability and the specific situation.

If you would like to request an exchange, please contact our support team with your order information and preferred replacement details.

Our team will provide guidance based on the available options.

12. Contact Us

If you have any questions about returns, refunds, exchanges, or your order status, our customer support team is available to assist you.

Email: support@renliba.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Address: 465 Bkld Hls Dr, Manchester, CT 06042, United States